CybaVans – Returns & Refunds Policy

Last updated: 18/08/2025

We want you to be happy with your purchase from CybaVans. This policy explains your rights to cancel, return, or request a refund in line with UK and EU consumer legislation.

1. Your Right to Cancel (Cooling-Off Period)

If you purchase online, you have the right to cancel your order within 14 calendar days of receiving your goods without giving any reason.
To exercise this right, you must notify us in writing (email is fine) before the 14-day period expires.
You then have a further 14 days to return the goods to us.

2. Returns & Refunds

To be eligible for a refund, items must be returned to us in their original condition, unused, and with all packaging and components included.
You are responsible for the cost of returning the goods, unless they are faulty, damaged, or incorrectly supplied.
Once we receive the returned goods, we will inspect them and issue a refund within 14 days. Refunds will be made to your original payment method.

3. Items That Cannot Be Returned

The following are non-returnable (unless faulty or not as described):

Custom-made, personalised, or made-to-order products (e.g. bespoke van furniture, flooring cut to size).
Goods that have been installed, modified, or used.
Sale or clearance items (if stated at point of sale).

4. Faulty, Damaged, or Incorrect Goods

If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery.
We will arrange a repair, replacement, or full refund (including shipping costs).
After 30 days, you may still be entitled to a repair or replacement under the Consumer Rights Act 2015.

4.1. Installed Units & Component Warranty

Inspection First: For installed furniture, pods, and hardware, we reserve the right to inspect the items in our workshop to determine whether an issue is caused by a manufacturing defect or by vehicle mounting, installation alignment, or usage conditions.
Mail-Out Parts & DIY Fitment: If replacement components are supplied for self-fitment at the customer's request without prior workshop inspection.
- Shipping fees for dispatch and return are paid by the customer (return shipping is refunded if a manufacturing defect is subsequently confirmed upon inspection).
- Self-installation assumes responsibility for fitment and alignment; repeat claims resulting from unverified installation or mounting conditions are not covered for further free replacements.

5. How to Return an Item

To return an item, please contact us first at:

📧 info@cybavans.co.uk

📞 0044 (0)161 367 8789

We will provide you with the correct return address and instructions. Please ensure goods are securely packaged to avoid damage in transit.

6. Refund Processing

Refunds will be processed within 14 days of receiving your return.
We will confirm by email once your refund has been issued.
Depending on your payment provider, it may take a few working days for funds to appear in your account.

7. Contact Us

If you have any questions about this policy, please contact:

📧 info@cybavans.co.uk

📞 0044 (0)161 367 8789