Delivery & Collection Policy

Last updated: 08/06/2026

At Cybavans, we design and CNC-manufacture high-quality, modular campervan furniture right here in our UK workshop. Because our products are precision-built to order, please review our production timelines, delivery methods, and collection guidelines below before completing your order.

1. Production & Lead Times

Built to Order: All flat-pack kits, pods, and modular furniture systems are manufactured to your exact specifications. Current Lead Times: Our standard manufacturing lead time is currently 8–10 weeks from the date of cleared payment. Updates: We will keep you updated throughout the manufacturing process and contact you directly as your build nears completion to arrange a specific delivery date or collection slot.

2. Delivery Options & Charges

We offer secure freight and courier options to ensure your furniture arrives safely. Shipping costs are calculated at checkout based on the size and weight of your order.

UK Pallet Delivery

For fully assembled pods, large modular systems, and heavy items, we utilise a specialist UK pallet freight service to prevent transit damage.

Cost: Standard mainland UK pallet delivery is £300(Inc. VAT). This flat rate includes heavy-duty protective packaging and transport insurance. Delivery Window: Once dispatched from our workshop, pallet delivery is typically a next-day service across most of the UK mainland.

Smaller Component Shipping

For smaller parts, accessories, or compact flat-pack components, we use tracked parcel couriers (such as DPD or DHL). These charges will be calculated dynamically at checkout.

3. Pallet Delivery Terms (Important)

Because pallet deliveries involve heavy freight vehicles, please ensure you can meet the following conditions: Kerbside Delivery: Pallet deliveries are kerbside only. Drivers are legally and operationally restricted from carrying items into your home, workshop, or vehicle. Access Requirements: Delivery vehicles can be large (up to 18-tonne lorries). You must ensure that the delivery address has adequate, unobstructed clearance for a large vehicle to approach and unload safely. Attendance: Someone must be present on the scheduled delivery day to receive and sign for the goods. Failed Deliveries: If a delivery fails because no one is present, or because the location is inaccessible to heavy freight, a re-delivery charge will be issued by the courier and must be paid before a second attempt is made.

4. Free Workshop Collection

We always welcome customers who prefer to collect their furniture directly from us.

Cost: Completely Free. How to Choose: Select the 'Collection' option at checkout instead of shipping. By Appointment Only: Once your furniture is fully manufactured, we will reach out to arrange a dedicated collection appointment.

Please do not travel to the workshop until your slot is confirmed

Collection Location:

Traki-iski Ltd T/A Cybavans Unit 5, Hattersley Industrial Estate, Stockport Rd, Hyde, SK14 3QT

5. Inspection, Damaged Goods, & Shortages

We take immense pride in our engineering quality and packaging, but freight transit can occasionally be unpredictable. Inspect Immediately: You must visually inspect the pallet/packaging and the goods immediately upon delivery or collection. Signing for Damaged Freight: If the packaging shows any signs of damage, you must sign for the delivery as "DAMAGED" with the courier driver. If it is severely damaged, you have the right to refuse the delivery. Reporting Window: Any structural damage, transit defects, or component shortages must be reported to Cybavans within 48 hours of receipt. Please email us with your order number and clear photographic evidence of both the packaging and the damage. Liability Limits: We cannot accept liability for transit damage if the goods were signed for in "good condition" with the courier, or if the damage is reported after the 48-hour inspection window.

6. International Shipping

If you are ordering from outside the UK mainland (including the Scottish Highlands, offshore islands, Europe, or worldwide), shipping rates are not calculated automatically at checkout.

Please contact us directly with your full address and the specific items you intend to order. We will generate a custom, accurate freight quotation for you. Duties & Taxes: For international orders, any local import duties, customs fees, or clearance taxes are the sole responsibility of the buyer.

7. Contact Us

If you have any questions regarding your delivery, need to amend an address before dispatch, or want to check on your build progress, please get in touch: Phone: 0161 367 8789 Email: info@cybavans.co.uk

Naina Alvarez ⭐⭐⭐⭐⭐(5/5)

Date: 06/08/2026

We got our cabinets from Cyba Vans a week ago and have already tested them. We're extremely happy, they look great and are such a good setup! Joe was super nice and helpful, made everything easy.

Ajay Dickinson ⭐⭐⭐⭐⭐(5/5)

I recently picked up a ODIN swb with 2 extentions for my transit custom and I have to say the quality of workmanship that joe and his team put into making these is top notch, quality service and very friendly, always happy to answer any questions I may have, I utterly cannot wait to get this out on the road!

Jane Power ⭐⭐⭐⭐⭐(5/5)

Excellent customer service from Joe. The Odin furniture with extension for our T6 is quality material, made to last. Fitted to perfection, couldn’t have asked for better. Can’t wait to use it… would recommend Cyba Vans to anyone… Thanks Joe

Iwan ⭐⭐⭐⭐⭐(5/5)

The recently purchased ‘Odin, SWB Complete + Extension’ reflects professionalism and high-quality workmanship in every aspect. From the initial consultation to the final installation, Joe & team were consistently friendly, approachable, and easy to work with. The attention to detail was evident throughout the entire process, ensuring that every element met the highest standards. The exceptional qu…

Chris Shaw ⭐⭐⭐⭐⭐(5/5)

I used the guys at Cybavan to install the LWB Odin. The guys were amazing. I could recommend them enough. Helped out with all my questions, and the quality is great. If I could give 6 stars I would !! Chris

Patrick Bowland ⭐⭐⭐⭐⭐(5/5)

Excellent service from Joe. The product is exactly what we required and had some minor tweaks to suit our needs. Really can’t recommend this product enough, fantastic.

Pete Young ⭐⭐⭐⭐⭐(5/5)

Amazing product and customer experience with Joe at Cyba Vans. I initially arranged a meet with Joe to view the units and discuss options for my needs. I came away confident that Joe's attention to detail and engineering background would deliver an outstanding product that will stand the test of time. The units are robust and very well made with quality parts compared to some other brands I've see…

Sam Bailey ⭐⭐⭐⭐⭐(5/5)

Fantastic van furniture and great experience throughout - highly recommend! I did a LOT of research before committing to furniture for our van - if you’re looking for top quality modular storage/sleeping set up options I believe what Joe and the team build is the best on the market. Had our Odin offset now for 3 months and thoroughly impressed with it - the build quality and attention to detail …

Raymond James ⭐⭐⭐⭐⭐(5/5)

Well, what can I say about Joe and his son's workmanship? Nothing is missed out, perfection, accuracy and a commitment to customer satisfaction is all they strive for. We had got in touch with Joe at Cyba van and told him what we wanted, showed him the layout of my VW T4 swb, as the floor was set up to having sliding seat rails and about 8 anchor points in the floor. I did not want to remove them…

Jason Grundy ⭐⭐⭐⭐⭐(5/5)

Having owned a fair few transporters over the years, when it came time to build one for me and my wife and 2 dogs I knew this had to be the best yet..... .....and the best van is going to need the best units. Like a lot of people I had done a lot of research over the years and I have used dozens of suppliers for all different aspects of transporter builds. During my most recent search for my late…

Steve Riley ⭐⭐⭐⭐⭐(5/5)

We couldn’t be more happy with our camper furniture made by Cybavans. We had searched for ages trying to find a company that made bespoke furniture for a Renault Trafic and not just the usual VWs. After an initial conversation, I knew we had found the right people for the job. Joe was very helpful, and was easily able to accommodate the bespoke design we required. We went with a longer and wider …

Chris K ⭐⭐⭐⭐⭐(5/5)

**Excellent Product & Service - Highly Recommended!** After looking around at similar units for my VW T5 I came across Cyba Vans website. I reached out to Joe with questions and got a quote based on my needs - all an easy painless process. Joe even allowed me to visit his workshop to see the units before I placed my order. Impressed with the quality of the furniture, I took the plunge and placed…

Derek Bladen ⭐⭐⭐⭐⭐(5/5)

Big shout out to the guys at Cyba Van's. Attention to detail is a must for these guys to make sure your a happy customer. Just had a new floor and full on Odin drawer system fitted In my swb kombi. Couldn't be happier with the service provided with phone calls and pictures. Would definitely recommend to others. These guys do quality items and fitting. Big thanks to Joe&Joe.

Antony Murphy ⭐⭐⭐⭐⭐(5/5)

Excellent craftsmanship, excellent product, very robust Highly recommend the fitting service offered, having watched the guy’s fit out my van with their attention to detail I certainly couldn’t have done it to their high standards. All units precision cut and tweaked to a high level of accuracy to ensure a perfect fit.