CybaVans – Returns & Refunds Policy

Last updated: 18/08/2025

We want you to be happy with your purchase from CybaVans. This policy explains your rights to cancel, return, or request a refund in line with UK and EU consumer legislation.


1. Your Right to Cancel (Cooling-Off Period)

  • If you purchase online, you have the right to cancel your order within 14 calendar days of receiving your goods without giving any reason.
  • To exercise this right, you must notify us in writing (email is fine) before the 14-day period expires.
  • You then have a further 14 days to return the goods to us.

2. Returns & Refunds

  • To be eligible for a refund, items must be returned to us in their original condition, unused, and with all packaging and components included.
  • You are responsible for the cost of returning the goods, unless they are faulty, damaged, or incorrectly supplied.
  • Once we receive the returned goods, we will inspect them and issue a refund within 14 days. Refunds will be made to your original payment method.

3. Items That Cannot Be Returned

The following are non-returnable (unless faulty or not as described):

  • Custom-made, personalised, or made-to-order products (e.g. bespoke van furniture, flooring cut to size).
  • Goods that have been installed, modified, or used.
  • Sale or clearance items (if stated at point of sale).

4. Faulty, Damaged, or Incorrect Goods

  • If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery.
  • We will arrange a repair, replacement, or full refund (including shipping costs).
  • After 30 days, you may still be entitled to a repair or replacement under the Consumer Rights Act 2015.

5. How to Return an Item

To return an item, please contact us first at:

📧 info@cybavans.co.uk

📞 0044 (0)161 367 8789

We will provide you with the correct return address and instructions. Please ensure goods are securely packaged to avoid damage in transit.


6. Refund Processing

  • Refunds will be processed within 14 days of receiving your return.
  • We will confirm by email once your refund has been issued.
  • Depending on your payment provider, it may take a few working days for funds to appear in your account.

7. Contact Us

If you have any questions about this policy, please contact:

📧 info@cybavans.co.uk

📞 0044 (0)161 367 8789


Google logo REVIEWS :
  • Avatar
    Naina Alvarez ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    We got our cabinets from Cyba Vans a week ago and have already tested them. We're extremely happy, they look great and are such a good setup! Joe was super nice and helpful, made everything easy.
  • Avatar
    Ajay Dickinson ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    I recently picked up a ODIN swb with 2 extentions for my transit custom and I have to say the quality of workmanship that joe and his team put into making these is top notch, quality service and very friendly, always happy to answer any questions I may have, I utterly cannot wait to get this out on the road!
  • Avatar
    Jane Power ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Excellent customer service from Joe. The Odin furniture with extension for our T6 is quality material, made to last. Fitted to perfection, couldn’t have asked for better. Can’t wait to use it… would recommend Cyba Vans to anyone… Thanks Joe
  • Avatar
    Iwan ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    The recently purchased ‘Odin, SWB Complete + Extension’ reflects professionalism and high-quality workmanship in every aspect. From the initial consultation to the final installation, Joe & team were consistently friendly, approachable, and easy to work with. The attention to detail was evident throughout the entire process, ensuring that every element met the highest standards. The exceptional qu…
  • Avatar
    Chris Shaw ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    I used the guys at Cybavan to install the LWB Odin. The guys were amazing. I could recommend them enough. Helped out with all my questions, and the quality is great. If I could give 6 stars I would !! Chris
  • Avatar
    Patrick Bowland ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Excellent service from Joe. The product is exactly what we required and had some minor tweaks to suit our needs. Really can’t recommend this product enough, fantastic.
  • Avatar
    Pete Young ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Amazing product and customer experience with Joe at Cyba Vans. I initially arranged a meet with Joe to view the units and discuss options for my needs. I came away confident that Joe's attention to detail and engineering background would deliver an outstanding product that will stand the test of time. The units are robust and very well made with quality parts compared to some other brands I've see…
  • Avatar
    Sam Bailey ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Fantastic van furniture and great experience throughout - highly recommend! I did a LOT of research before committing to furniture for our van - if you’re looking for top quality modular storage/sleeping set up options I believe what Joe and the team build is the best on the market. Had our Odin offset now for 3 months and thoroughly impressed with it - the build quality and attention to detail …
  • Avatar
    Raymond James ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Well, what can I say about Joe and his son's workmanship? Nothing is missed out, perfection, accuracy and a commitment to customer satisfaction is all they strive for. We had got in touch with Joe at Cyba van and told him what we wanted, showed him the layout of my VW T4 swb, as the floor was set up to having sliding seat rails and about 8 anchor points in the floor. I did not want to remove them…
  • Avatar
    Jason Grundy ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Having owned a fair few transporters over the years, when it came time to build one for me and my wife and 2 dogs I knew this had to be the best yet..... .....and the best van is going to need the best units. Like a lot of people I had done a lot of research over the years and I have used dozens of suppliers for all different aspects of transporter builds. During my most recent search for my late…
  • Avatar
    Steve Riley ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    We couldn’t be more happy with our camper furniture made by Cybavans. We had searched for ages trying to find a company that made bespoke furniture for a Renault Trafic and not just the usual VWs. After an initial conversation, I knew we had found the right people for the job. Joe was very helpful, and was easily able to accommodate the bespoke design we required. We went with a longer and wider …
  • Avatar
    Chris K ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    **Excellent Product & Service - Highly Recommended!** After looking around at similar units for my VW T5 I came across Cyba Vans website. I reached out to Joe with questions and got a quote based on my needs - all an easy painless process. Joe even allowed me to visit his workshop to see the units before I placed my order. Impressed with the quality of the furniture, I took the plunge and placed…
  • Avatar
    Derek Bladen ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Big shout out to the guys at Cyba Van's. Attention to detail is a must for these guys to make sure your a happy customer. Just had a new floor and full on Odin drawer system fitted In my swb kombi. Couldn't be happier with the service provided with phone calls and pictures. Would definitely recommend to others. These guys do quality items and fitting. Big thanks to Joe&Joe.
  • Avatar
    Paul Collins ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Grate Service Grate Product and Grate People "does a very good sandwich"
  • Avatar
    Antony Murphy ⭐⭐⭐⭐⭐(5/5)
    Date: 09/14/2025
    Excellent craftsmanship, excellent product, very robust Highly recommend the fitting service offered, having watched the guy’s fit out my van with their attention to detail I certainly couldn’t have done it to their high standards. All units precision cut and tweaked to a high level of accuracy to ensure a perfect fit.